Matthews Automation · Hank, the AI receptionist

The missed-call math.

Three questions, your numbers — not mine. Ninety seconds to see what your phone is actually costing you.

1 · Your trade
2 · Your phone
Calls into the shop per week 60
Everything — customers, quotes, "you open Saturday?"
How many ring out or hit voicemail? 20%
Under a car, on a ladder, after 5, weekends. Industry: 27–48% go unanswered (Invoca). We default LOW.
3 · Your ticket
Average job, in dollars $
Independent shops average a $586 repair order (PartsTech, 752 shops). $500 keeps it conservative.
Repeat customer? Count the first year, not the first visit — a weekly or recurring client is worth a multiple of one ticket.
visits in year one ×
Two industry rates — check them yourself
19%
of calls are a real customer trying to book work
Invoca 2026 · 70M calls: 38%
22.5%
of those book when someone actually answers
Invoca 2026 · benchmark: 45%
Both rates cut in half — on purpose. Leave it on. Half the study numbers means the "an AI won't close like I do" objection is already priced in — if the math still works here, it works. Flip it off only if you want to see the fully-loaded number.
Walking past your shop, every month
$0
missed calls / month
0
real jobs inside them
0
lost per year
$0
Lost to missed calls / mo$0
Your monthly cost assumptionNot entered

Illustrative cost comparison

Straight answer: this one's thin. At your volume the math doesn't scream — and I'd rather tell you that than sell you. If the phone gets busier, run it again. This page will give you the same honest answer every time.

Most owners start with a fixed-price first fix we build before they pay. Bigger work gets a written scope and price first, with usage, software, access, and support coverage itemized. No guaranteed financial result or universal launch deadline.

See the plans, from $49 a month. No sales call.

SOURCES — Invoca, Home Services Lead Conversion Benchmarks Report (2026): 52% of inbound calls answered by a person; 38% of answered calls are leads; 45% of leads convert on the call; 70M+ calls analyzed. · Invoca missed-call analysis: 27% of home-services calls unanswered; <3% of callers sent to voicemail leave a message. · PartsTech 2025 survey of 752 U.S. shops: average repair order ≈$586. · Marchex automotive call analytics: 20–30% of service calls missed, worse after hours. This page rounds against itself on purpose.