Hank answers the phone, captures what the caller needs, and follows your booking or handoff rules. Matthews Automation can also fix the follow-up and back-office work that cost you time after the call ends.
(470) 467-7724 · Hank answers for Matthews Automation
Not sure what to ask? Try: “I run a service business. How would you handle a missed call and follow up afterward?”
This is our public business assistant. A demo for your own company is configured separately.
What the owner receives
No mystery dashboard. You know who called, what they needed, and what happens next.
A missed call is easy to recognize, easy to test, and expensive enough to fix first. That is why Hank is the front door.
Hank can be the first engagement, but it does not have to be the last. The work expands only when there is evidence of another problem worth solving.
See the consulting path →Phone coverage, lead intake, qualification, booking, and a clean record of what the customer asked for.
Hank · Forms · Call summaries
Follow-up that happens on time, proposals that do not disappear, and a clear next action for every active relationship.
Text and email follow-up · Proposals · Reactivation
Connect the tools, remove repeated data entry, and make the next person in the process know exactly what to do.
Scheduling · Billing · CRM and data movement
Measure what changed, find the next constraint, and improve the system without replacing tools that already work.
Reporting · Optimization · Custom development
You should know what is being fixed, what changed, who owns the next step, and where to look if something stops working.
Walk through the call, handoff, spreadsheet, inbox, or system that keeps causing trouble.
Agree on what should improve, how we will know, and what the first build will not try to solve.
For Hank, call a working line. For custom work, review a written scope, workflow, or working proof before a larger commitment.
The system is tested against real scenarios. Decisions, changes, and failure points are documented so they can be traced later.
Confirm the result, then decide whether the next constraint is worth solving.
Jay brings the problem in clearly. Mike owns the build and the relationship. You always know who to call.
Founder and builder · Marietta, GA
Mike maps the process, builds the system, and stays responsible for what happens after launch. His background in back-office operations and fraud analysis shaped the way every change is documented and checked.
Sales and field outreach · Atlanta, GA
Jay is the person owners meet on the phone and in the field. He listens for the real problem, shows the working product, and makes sure the next conversation starts with useful context.
Around Atlanta
IEC Atlanta & Georgia
I joined local electrical contractors for the grand opening and a tour of the training space.
More from the visit
If missed calls are the problem, call Hank and hear the product. If the leak is somewhere else, talk with Mike and walk through the work.